Service Terms & Conditions

Service Terms

Please find below the terms and conditions to this Website. Please read these terms carefully before using our Services.

These terms ("Terms"), together with the Privacy & Cookie Policy, constitute a legally binding agreement ("Agreement") between you and the owner of the Website, trading under the name 'Apex Emergency Repairs' in the United Kingdom. By remaining on this Website and/or otherwise making use of our Services, you are deemed to agree to this Agreement in full.

We reserve the right, in our sole discretion, to make changes or modifications to the Agreement from time to time. Please ensure that you check the applicable Agreement every time you use our Website so that you understand the Agreement.

The Website is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Website.

1. Definitions

• "Customer" means any natural person or legal entity who uses the Services (or on behalf of whom the Services are used) in order to solicit the purchase of Works.
• "Dispute Resolution" means the process through which Apex Emergency Repairs investigates, mediates, and/or resolves any disputes, disagreements or complaints between Customers and Engineers in connection with the Works.
• "Engineer" means any person or entity who has contracted with Apex Emergency Repairs to use or access the Services, in order to solicit the sale of Works to Customers.
• "Privacy & Cookie Policy" means the privacy & cookie policy found on the Website.
• "Services" means the hosting of advertisements, provision of telephone numbers, provision of access to telephone lines, and Dispute Resolution in connection with the Works.
• "Website" means the website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.
• "Works" means emergency plumbing, boiler repairs, tap repairs, sink repairs, shower repairs, radiator repairs, pipe repairs, toilet repairs, and any other works as advertised or not advertised through the Services.

2. Disclaimers

You agree and acknowledge each of the following:

• Each Engineer is an independent, self-employed person and is not, for any purpose, an employee of Apex Emergency Repairs.
• None of the Engineers have any authority to enter into agreements or contracts on behalf of Apex Emergency Repairs.
• Each Engineer has their own liability insurance and is Gas Safe registered (where stated as such), and is solely and fully responsible for the Works such Engineer provides.
• Apex Emergency Repairs does not make any representations or warranties of any kind, either express or implied, with respect to the completeness, security, reliability, timeliness, quality, accuracy, or availability of the Works or the Engineers.
• Any Work solicited from Engineers is subject to the contract between the Customer and the Engineer. Apex Emergency Repairs shall have no obligations to inquire into, record, investigate, guarantee, or assume the obligations under any such contract.
• Each Customer is fully liable for any payments to be made to any Engineer under any contracts agreed between the two, and must pay the Engineer at the Work's completion alongside all costs and expenses incurred by the Engineer (or as otherwise agreed between the Customer and the Engineer).
• The Website is provided on an as-is and as-available basis. Your use of the Website and the Services is at your own risk.
• Apex Emergency Repairs does not have the obligation to provide the Services, nor any other service, work, or help to you or any Customer. All Services are provided on a discretionary basis.
• Apex Emergency Repairs has the right, but not the obligation, to conduct Dispute Resolution. However, if you or a Customer have a complaint, please contact the relevant Engineer directly.

3. Covenants

• Each Customer covenants that Apex Emergency Repairs shall have the power (but not the obligation) to conduct Dispute Resolution in relation to any disputes, disagreements or complaints between Customers and Engineers in connection with the Works.
• Each Customer covenants that, in the event Works are solicited but subsequently cancelled less than 10 minutes before such Works are scheduled to be done, then the Customer shall be liable to compensate the Engineers.

4. Representations and Warranties

You represent and warrant that:

• you have the legal capacity and you agree to comply with this Agreement; you are not a minor in the jurisdiction in which you reside; you will not access the Website through automated or non-human means; you will not use the Website for any illegal or unauthorised purpose; and your use of the Website will not violate any applicable law or regulation;
• you have read and understand the service terms (as such terms may be updated from time to time);
• you are not accessing or using the Website for any purpose other than that for which we make the Website available.

5. Term and Termination

This Agreement shall remain in full force and effect while you use the Website. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Website (including blocking certain IP addresses), to any person for any reason or for no reason, including for breach of any representation, warranty, or covenant contained in this Agreement or of any applicable law or regulation.

6. Indemnification

You shall indemnify and hold Apex Emergency Repairs harmless from any damages, claims, liabilities, loss and expenses, including reasonable attorney's fees, arising out of any breach of this Agreement or your use of the Website.